Privacy Policy

1. Introduction

At SSEI, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our websites, mobile applications, services, and offline channels. By accessing or using our services, you agree to the practices described here.

We comply with applicable privacy laws, including:

• Indian Information Technology Act, 2000 and amendments.
• General Data Protection Regulation (GDPR – EU/UK).
• California Consumer Privacy Act (CCPA – USA).
• Google Play / Apple App Store data handling requirements.

2. Information We Collect

a. Contact Information

Name, phone number, email address, postal address, IP address.

b. Payment & Billing Information

Billing name, billing address, payment method.

Note: We never store credit/debit card numbers or CVV. All payments are securely processed by PCI-DSS compliant payment partners.

c. Account & Profile Information

Login credentials, profile details, course enrollment records.

d. Content You Provide

Information you post on our forums, blogs, social media handles, or feedback forms.

e. Demographic & Academic Information

Age, gender, educational background, course interests, survey responses (where voluntarily provided).

f. Technical, Device & Log Information

• We automatically collect certain data when you access our services, including your IP address, browser type, operating system, device identifiers, mobile network information, and app version.
• We log your interactions with our services, including time of access, pages viewed, search queries, features used, referring websites, and crash/error reports.
• If you enable location services, we may collect either precise (GPS-based) or approximate (IP-based) location data. You can disable location tracking at any time in your device/browser settings.
• Depending on your use of our apps, we may request permissions such as camera, microphone, photo gallery, location, or push notifications. Each permission will be requested before activation and may be revoked anytime in your device settings.

g. Third-Party Data

Information obtained through integrations (e.g., Google/Facebook login, social media plugins, payment gateways).

3. How We Collect Information

• Directly from you: when you register, subscribe, purchase, or contact us.
• Automatically: via cookies, pixels, log files, and analytics tools (Google Analytics, Meta Pixel, etc.).
• From third parties: payment processors, social media platforms, and marketing affiliates.

4. Use of Your Information

We use your information for:

1. Service Delivery – process payments, deliver products, manage courses, and verify identity.
2. Customer Support – respond to queries, complaints, and requests.
3. Personalization – recommend courses, tailor content, and improve your learning experience.
4. Marketing & Promotions – send offers, newsletters, updates (with opt-out options).
5. Research & Analytics – improve site/app performance and user experience.
6. Security & Fraud Prevention – detect suspicious activity, protect accounts.
7. Legal Compliance – fulfill regulatory obligations, respond to lawful requests.

5. Sharing of Information

We may share your personal data with:

• Service providers (payment gateways, cloud hosting, SMS/email vendors, analytics providers).
• Business partners (where you consent to collaborations or joint events).
• Legal authorities (to comply with law, court orders, and fraud investigations).
• Successors in business (mergers, acquisitions, and restructuring).

We never sell your personal data to third parties.

6. Cookies & Tracking Technologies

What are Cookies?

Cookies are small text files stored on your device. They help us recognize returning users and improve services.

Types of Cookies We Use

• Strictly Necessary Cookies – essential for login, checkout, and security.
• Performance & Analytics Cookies – track usage patterns (Google Analytics, Hotjar).
• Functional Cookies – remember preferences (language, region, login state).
• Advertising Cookies – personalize ads (Google Ads, Facebook Ads, LinkedIn Ads).

Managing Cookies

• You can accept/reject cookies via our cookie banner.
• Browser settings allow you to block or delete cookies.
• Disabling cookies may impact functionality.

7. Your Rights

Depending on your location, you may exercise the following rights:

• Access: Request a copy of your data.
• Correction: Fix inaccurate or incomplete data.
• Deletion: Request deletion ("Right to be Forgotten"), subject to retention laws.
• Data Portability: Receive your data in a machine-readable format.
• Consent Withdrawal: Opt out of marketing, cookies, or processing activities.
• Do Not Sell/Share My Info (CCPA): California residents may opt out of data sales.

To exercise these rights, email us at tech@ssei.co.in.

8. Data Retention & Security

• We retain your personal data only as long as necessary for the purposes stated.
• We use encryption (SSL), firewalls, secure servers, and role-based access to protect your data.
• In the event of a data breach, we will notify affected users and regulators as required by law.

9. International Data Transfers

We may transfer data outside your country (e.g., to the USA, EU, Singapore). Such transfers are protected under legal safeguards (Standard Contractual Clauses, adequacy decisions).

10. Data Processing Addendum (DPA)

When acting as a Data Processor on behalf of users:

• We only process data for purposes stated in this policy.
• We engage sub-processors (cloud storage, payment providers) under strict agreements.
• We ensure confidentiality and restrict access to authorized personnel only.
• We will notify you in case of a data breach.

11. Third-Party Links

Our website/apps may contain links to external sites. We are not responsible for their privacy practices. Review their policies before using.

12. Email & Marketing Preferences

• To opt out of marketing emails, email info@ssei.co.in or click "unsubscribe".
• Transactional messages (order confirmations, receipts, account notices) will still be sent.

13. Grievance Officer & Contact

In accordance with the IT Act 2000 & Rules:

14. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Effective Date". Continued use of our services after updates means you accept the revised terms.

15. Jurisdiction

Any disputes arising out of this Privacy Policy are subject to the laws of India, with exclusive jurisdiction of the courts at Kolkata, West Bengal.